Never Split the Difference: Negotiating As If Your Life Depended On It

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作者: 51epub.com

内容简介：

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A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists....

目录预览：

​ Never Split the Difference: Negotiating As If Your Life Depended On It
Dedication
CHAPTER 1 | THE NEW RULES
How to Become the Smartest Person . . . in Any Room
CHAPTER 2 | BE A MIRROR
How to Quickly Establish Rapport
CHAPTER 3 | DON’T FEEL THEIR PAIN, LABEL IT
How to Create Trust with Tactical Empathy
CHAPTER 4 | BEWARE “YES”—MASTER “NO”
How to Generate Momentum and Make It Safe to Reveal the Real Stakes
CHAPTER 5 | TRIGGER THE TWO WORDS THAT IMMEDIATELY TRANSFORM ANY NEGOTIATION
How to Gain the